Refund Policy
Last updated 2026-10-18
The service is operated by transcript1.com, part of the one1.dev group ("we", "us").
Failed and canceled transcriptions
Failed and canceled transcriptions are never charged. When a transcription fails or is canceled, the minutes taken for it are returned to your balance automatically. You do not need to ask.
Subscriptions and top-ups
Refunds for the Monthly plan, the Annual plan and top-ups are available within 14 days of purchase. transcript1.com decides each request under that rule.
If you cancel a paid plan, it ends immediately and you return to the Free plan. Top-up minutes you already bought are kept for a later paid plan.
How to ask
Email [email protected] from your account email. Include the Stripe receipt for the payment you want refunded and a short note on why.